Huawei Services Overview

Huawei Enterprise USA support services help you quickly resolve technical issues using experienced and knowledgeable Huawei customer support engineers, authorized service partners and certified service partners. Huawei services include technical support, product maintenance, professional services and training for the benefit of our channel partners and end-user customers.

Product Support

Huawei Enterprise USA offers product support services to help enterprise customer operate and maintain their equipment to promote business continuity and productivity. Huawei services include remote support with advanced parts replacement or onsite delivery and installation. Helpdesk support is provided through the USA Technical Support Center (TAC) and online resources through Huawei’s Support-E catalog. Huawei also provides product support to end-users and Certified Service Partners (CSPs) to provide product support to their customers... more

Professional Services

Huawei delivers professional services to meet customer requirements as one-stop product and service solutions and offers customers value-added services. With multi-functional and customized service products, Huawei Professional Service will help with all phases of the product life cycle to help your enterprise be productive and efficient in all phases of operation.

Training & Certification

Huawei learning services offer the depth and breadth of training for Huawei’s extensive product portfolio. Training is available for every need, including scheduled classroom and Telepresense delivery, onsite and custom classes, live-virtual classroom courses, and self-paced online learning. With everything from basic technology training to advanced troubleshooting, operations and maintenance and technical certification, Huawei and its training partners are your primary source for skill set development on Huawei products and technologies... more

Service Partners

Huawei Enterprise USA works closely with qualified service partners to manage and maintain a high quality and full coverage service offering. Authorized Service Partners (ASPs) are leveraged provide geographic and round-the-clock coverage for parts logistics, parts delivery and onsite installation for Huawei HiCare and CoCare service programs. Huawei’s Technical Assistance Center (TAC), based in Mechanicsburg, PA, with support through the Huawei R&D team in Plano, TX are key players in delivering 7x24 follow-the-sun telephone support.

Channel partners are encouraged to market and resell Huawei Enterprise services, including Huawei HiCare product support, professional services and training to their end-customers.

Finally, Huawei’s network of Certified Service Partners (CSPs) are certified for quality and delivery to offer front line service and support to their end-customers, by providing Level 1 and Level 2 call center support, and professional services with their Huawei-certified technical engineers.

Product Warranty

Huawei provides a comprehensive product warranty offer with the purchase of Huawei Enterprise products. Warranties are included with the product (hardware or software) and may include a combination of hardware support, software support, helpdesk and technical support. The product warranty offer may vary by product, ranging from 90 days, to 1-year, or 3-years and may include Return-To-Factory (RTF), Advanced Parts Replacement, or Onsite installation and support. Product warranties include Dead-on-Arrival (DOA) support, and for most products, include an option for upgrade for Product Support during the warranty period and post-warranty (Huawei HiCare or Huawei CoCare services)… more